Check the payment routebefore sending funds.

Questions about settlement

My transfer came back after nine days with no explanation. What happened?

A return without an explanation almost always has one; it just went to a bank rather than to you. We start with the payment messages and establish where the transfer stopped: the sending, intermediary or receiving bank, a missing document, or a restriction affecting the transaction.

How long does it take to identify a payment route?

Less time than nine days spent waiting for a return. It depends on the direction, the currency and the number of institutions in the chain. After the initial review we tell you what we need to check and when we expect answers.

What if there’s no available route?

We say so plainly, with our reasoning and the scope of what we checked. We do not order further attempts so that it looks like work. A failed transfer costs time and money, and sometimes it costs an account.

Do you handle settlements using digital assets?

We do not treat them as a shortcut around the banking route. Each case requires a separate assessment of the parties, the jurisdictions, the transaction model and the provider’s authorisations. We confirm the scope of what we can handle before proposing anything.